Privacy Policy
Les Spécialités MGH Inc. / Royflex (“we,” “our,” or “the company”) is committed to protecting the personal information of visitors to its website and of its customers. This policy describes how we collect, use, retain and protect that information, in accordance with the Act to modernize legislative provisions as regards the protection of personal information (commonly known as “Law 25”) and the Québec Act respecting the protection of personal information in the private sector.
1. Information We Collect
When you use the forms on this site (information request, sample or catalog order, contact form), we may collect:
- your name and company name;
- your email address and phone number;
- the content of your message or request (species of interest, dimensions, project description, etc.).
Messages sent through the forms are delivered by email to our team; they are not stored on the website’s server. We do not collect any financial or banking information through this site.
2. Purposes of Collection
Your personal information is collected and used solely to:
- respond to your requests for samples or information;
- follow up on your file with our sales team;
- send you our catalog or commercial communications, if requested.
3. Consent
By filling out a form on this site, or by checking the consent box presented on your first visit, you consent to the collection and use of your personal information for the purposes described above. You may withdraw this consent at any time by contacting us using the information in section 7.
4. Retention and Security
Your personal information is retained only for as long as necessary for the purposes described above, then securely destroyed or anonymized. We implement reasonable security measures, appropriate to the sensitivity of the information, to protect it against loss, theft, and unauthorized access, use or disclosure.
5. Sharing of Information
Les Spécialités MGH Inc. / Royflex does not sell or rent your personal information to third parties. It may be shared with service providers (for example, website hosting, email or visitor statistics services) who act on our behalf and are bound by confidentiality obligations equivalent to this policy.
6. Cookies and Visitor Statistics
This site uses cookies essential to its operation. A consent banner informs you of this use on your first visit.
If you check the acceptance box in the banner, we also enable Google Analytics, an audience measurement service provided by Google. It lets us see, in statistical form, how the site is used (pages viewed, type of device and browser, approximate origin of visitors) so that we can improve it. Google Analytics places cookies in your browser and sends this data to Google, which may process and store it outside Québec, including in the United States. No analytics tool is enabled before you have given your consent.
You may withdraw your consent at any time by clearing this site’s data in your browser (the banner will reappear on your next visit), by installing the Google Analytics opt-out browser add-on, or by contacting us using the information in section 8.
7. Your Rights
Under Law 25, you have the right to:
- access the personal information we hold about you;
- have any inaccurate, incomplete or ambiguous information corrected;
- withdraw your consent to the collection or use of your information, subject to our legal obligations.
To exercise these rights, contact our privacy officer at the information below.
8. Privacy Officer
Les Spécialités MGH Inc. / Royflex
269 Notre-Dame Street, Tring-Jonction, Québec G0N 1X0
Phone: 418 426-3041
Email: [email protected]
9. Complaints
If you believe your rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec.
10. Changes
We may update this policy from time to time. The date of the last update is shown at the top of this page.